Delivery Fees
We offer free shipping for orders over £75 within the United Kingdom, including UK Mainland, Northern Ireland, Isle of Man, Isle of Wight, and the Channel Islands. For orders up to £75, the shipping fee is £2.99.
Please note that deliveries to the Scottish Highlands and Islands may have additional charges based on parcel weight. Our deliveries are made Monday through Saturday. Once your order is dispatched, you'll receive a confirmation email.
Unfortunately, we no longer ship to Europe or internationally due to Brexit.
FAQs
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We aim to dispatch all orders promptly, with some even going out the same day. Please note, there may be slight delays during busy periods like holidays.
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We work with various carriers, but most residential deliveries are handled by Royal Mail First Class. If we opt for a courier service, we'll notify you in your dispatch email.
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You will receive an email notification once your order is dispatched. While many orders arrive within a couple of days, please allow 3-5 working days for delivery. If your order hasn't arrived by then, please let us know so we can track it down.
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You can leave a shipping note (e.g., leave with neighbour) during checkout, or have your order sent to an alternative address. If a delivery attempt is made while you're out, the post person may leave the parcel with a neighbour or at your local Royal Mail Collection Office. Please note, if you fail to collect your parcel, shipping costs won't be refunded, and additional fees may apply for resending it.
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Contact us within 14 days of receipt to cancel your order. We'll provide a returns number, and you'll have another 14 days to send the items back. Please note, we can only accept unused and saleable goods. You'll receive a full refund, but return shipping costs are your responsibility.
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Let us know right away, and send us photos of the outer and inner packaging for assistance.